Education
Academic Background-
Ph.D. International Islamic University Malaysia, Malaysia Business Administration | Completed: 2016
Publications (50)
Selected Scholarly Contributions
Modelling the factors influencing e-satisfaction and e-advocacy in organic food services: a hybrid PLS-SEM and ML approach
2026
Measuring the willingness to use artificial intelligence devices in healthcare services of an emerging economy: the case of Bangladesh
2026
Role of governance on patient safety in private hospitals through the mediating effects of teamwork and continuous improvement
2026
Exploring the role of green LSS and employee involvement on quality improvement of patient safety
2026
2026
Examining cultural and linguistic mediation: the role of In-house interpreters in mitigating communication friction in Sino-Malaysian corporations
2026
Leveraging intellectual capital and dynamic capabilities for service innovation: insights from management consulting firms
2026
Unlocking the business performance of ready-made garments industry: empirical evidence from an emerging country
2026
Case study research in qualitative inquiry: a structured guide to design, data collection and analysis
2026
The Intricate Relationship of Employee Engagement and Lean Approach toward Quality Improvement of the Public Hospitals
2025
Mediating role of nurse job enjoyment and participation in medical affairs on quality of patient care in Saudi hospitals
2025
How employee engagement mediates the training and development and work–life balance towards job performance of the private banks?
2025
Speak, search, and stay: determining customers' intentions to use voice-controlled artificial intelligence (AI) for finding suitable hotels and resorts
2025
Unveiling behavioral intention to adopt AI devices in healthcare services: Insights from an emerging economy
2025
Does navigation quality and safety quality motivate users’ to recommend smart helmet technologies? The roles of trust and anthropomorphism
2025
Determining the attitude and intention to use digital land services in an emerging economy
2025
Resilience in the Face of Uncertainty: Navigating Supply Chain Challenges Through Proactive Risk Surveillance and Mitigation Strategies among SMEs in ASEAN countries
2025
Enhancing sustainable performance through green human resource management: Green competencies building and green passion playing as a joint moderation
2025
Driving open innovation in SMEs: the role of organizational and strategic dynamics
2025
Socio-Economic Drivers of Drug Abuse and Criminal Activities: A Multidimensional Analysis
2025
Unveiling consumer adoption intentions towards AI-powered home appliances in emerging economy
2025
Role of Lean Six Sigma approach for enhancing the patient safety and quality improvement in the hospitals
2024
Determining the intention to use app-based medicine service in an emerging economy
2024
Effects of lean and six sigma initiatives on continuous quality improvement of the accredited hospitals
2024
Behavioural intention of consumers to use app-based shopping on green tech products in an emerging economy
2024
Consumer attitude toward using artificial intelligence (AI) devices in hospitality services
2024
Resilience in the Face of Uncertainty: Navigating Supply Chain Challenges Through Proactive Risk Surveillance and Mitigation Strategies among SMEs in ASEAN countries
2024
The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service
2023
Unveiling the dynamics of open innovation and collaborative network tourism in ASEAN nations
2023
Dynamic Effect of Flow on Impulsive Consumption: Evidence from Southeast Asian Live Streaming Platforms
2022
Assessing top management commitment, workforce management, and quality performance of Malaysian hospitals
2021
Passenger satisfaction and loyalty for app-based ride-sharing services: through the tunnel of perceived quality and value for money
2021
2021
Integrating DMAIC approach of Lean Six Sigma and theory of constraints toward quality improvement in healthcare
2019
2018
Service quality, patient satisfaction and loyalty in the Bangladesh healthcare sector
2017
Climate change issue and theory of planned behaviour: relationship by empirical evidence
2016
Measuring psychological effects and internet addiction towards academic performance of tertiary students in Malaysia.
Selim Ahmed
2016
Micro-entrepreneurs' intention to use Islamic micro-investment model (IMIM) in Bangladesh.
Selim Ahmed
2016
Prioritisation of service quality dimensions for healthcare sector.
Selim Ahmed
2016
Consumer online food ordering experience: An empirical study.
Selim Ahmed
2015
Entreprenuerial intention among Nigerian university students.
Selim Ahmed
2015
Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia.
Selim Ahmed
2015
The effects of marketing mix on consumer satisfaction: A literature review from Islamic perspective.
Selim Ahmed
2015
Employee perceptions on reward/recognition and motivating factors: A comparison between Malaysia and UAE.
Selim Ahmed
2015
Measuring service quality of a higher educational institute towards student satisfaction.
Selim Ahmed
2014
Do managers and employees perceive motivating factors differently in Malaysia?
Selim Ahmed
2014
Effects of lean six sigma application in healthcare services: A literature review.
Selim Ahmed
2013
Critical factors of service quality in a graduate school of Malaysia.
Selim Ahmed
2013
Students perception on library service quality: A qualitative study of iium Library.
Selim Ahmed
2012