Dr. Hsin-Hung Wu
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Dr. Hsin-Hung Wu

Professor
National Changhua University of Education, Taiwan

Highest Degree
Ph.D. in Industrial and Systems Engineering from The University of Alabama, Birmingham, USA

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Biography

Dr. Hsin-Hung Wu is currently working as distinguished Professor at National Changhua University of Education, Taiwan. He has completed his Ph.D. in Industrial and Systems Engineering from The University of Alabama, Birmingham, USA in 1998. Previously he was appointed as Assistant Professor at Hsiuping Institute of Technology, Assistant Professor, Associate Professor, and Adjunct Professor at Chienkuo Technology University, Chair and Associate Professor at Asia University. His area of research interest focuses on Service Quality, Data Mining, Quality Management, Decision Analysis, and Applied Statistics. He is senior member of International Association of Computer Science and Information Technology (IACSIT), International Economics Development Research Center (IEDRC), member of Chinese Institute of Industrial Engineers (Taiwan), and Chinese Society for Quality (Taiwan). He is member of editor board in many journals and member of many conference committees. Dr. Hsin-Hung received honors includes Mr. Lu Feng Zhang Memorial Medal, Chinese Management Association in Taiwan, recipient of Special Talent Award of National Science Council, Top Research Award of National Changhua University of Education, Marquis Whos Who in Science and Engineering, and Marquis Whos Who in the World. He is also acting as reviewer for several journals. He also delivered more than 20 invited talks. He is author and co-author of 51 journal papers.

Area of Interest:

Business Management and Accounting
100%
Service Quality
62%
Data Mining
90%
Quality Management
75%
Decision Analysis
55%

Research Publications in Numbers

Books
0
Chapters
0
Articles
0
Abstracts
0

Selected Publications

  1. Shieh, J.I. and H.H. Wu, 2018. A framework of applying ordering coefficient based on the information energy to identify the causal relationships among critical factors from raw data. J. Test. Evaluation, 46: 704-713.
  2. Lee, Y.C., P.S. Zeng, C.H. Huang and H.H. Wu, 2018. Causal relationship analysis of the patient safety culture based on safety attitudes questionnaire in Taiwan. J. Healthcare Eng., Vol. 2018. 10.1155/2018/4268781.
    CrossRef  |  
  3. Huang, C.H., H.H. Wu, Y.C. Lee, C.F. Wu and M.C. Lin, 2018. What we should know about patient safety culture: An empirical investigation of viewpoints from four categories of hospital staffs in Taiwan. Int. J. Manage. Econ. Soc. Sci., 7: 73-84.
    Direct Link  |  
  4. Huang, C.H., H.H. Wu and Y.C. Lee, 2018. The perceptions of patient safety culture: A difference between physicians and nurses in Taiwan. Applied Nurs. Res., 40: 39-44.
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  5. Hsieh, P.C., Y.C. Lee, H.H. Wu, C.H. Huang and L. Li, 2018. Establishing patient loyalty by investigating its relationship with relationship quality, alternative attractiveness and patient gratitude in hospitals. Int. J. e-Educ. e-Bus. e-Manage. e-Learn., 8: 58-65.
    Direct Link  |  
  6. Zhang, X., J.T. Wei and H.H. Wu, 2017. Family firm and analyst forecasts in an emerging economy. Manage. Decision, 55: 2018-2037.
    CrossRef  |  Direct Link  |  
  7. Wu, H.H., J.I. Shieh, K.K. Huang, W.H. Hsieh, S.Y. Ting and J.W. Chen, 2017. The assessment of the patient safety culture based on the safety attitudes questionnaire in a state-owned regional hospital in Taiwan. Int. J. e-Educ. e-Bus. e-Manage. e-Learn., 7: 272-279.
  8. Wei, K.M., Y.T. Tang, Y.C. Kao, L.C. Tseng and H.H. Wu, 2017. Using an updated Delone and McLean model to assess the success of implementing the ward cleaning logistics system in a medical center. J. Stat. Manage. Syst., 20: 965-976.
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  9. Wei, J.T., Y.W. Chang, X. Zhang, H.H. Wu and Y.T. Tang, 2017. Performance measurement systems, TQM and multi-level firm performance: A person-organisation fit perspective. Total Quality Manage. Bus. Excellence. 10.1080/14783363.2017.1384311.
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  10. Wei, J.T., I.M. Wang and H.H. Wu, 2017. Mandatory restatement, family dominance and management turnover: The evidence from an emerging economy. Invest. Manage. Financial Innov., 14: 144-155.
  11. Lee, Y.C., J.I. Shieh, C.H. Huang, C.Y. Wang and H.H. Wu, 2017. Analyzing patient safety culture from viewpoints of physicians and nurses-a case of a regional teaching hospital in Taiwan. J. Healthcare Quality, 39: 294-306.
    CrossRef  |  Direct Link  |  
  12. Lee, Y.C., C.H. Huang, Y.C. Lin and H.H. Wu, 2017. Association rule mining to identify critical demographic variables influencing the degree of burnout in a regional teaching hospital. Tem J. Technol. Educ. Manage. Inform., 6: 497-502.
    Direct Link  |  
  13. Huang, C.H., H.H. Wu, Y.C. Lee, L. Li and C.F. Wu, 2017. Creating a better patient safety culture in Taiwan: The viewpoints of physicians and registered nurses. Hospital Pract. Res., 2: 122-124.
    CrossRef  |  Direct Link  |  
  14. Hsieh, W.L., Y.C. Lee, C.H. Huang, H.H. Wu and S.J. Weng, 2017. Revisit employee satisfaction scale: A case study of the regional teaching hospital. Total Quality Manage. Bus. Excellence. 10.1080/14783363.2017.1317586.
    CrossRef  |  
  15. Chi, C.Y., H.H. Wu, C.H. Huang and Y.C. Lee, 2017. A linear regression approach to identify critical demographic variables affecting the patient safety culture from viewpoints of physicians and nurses. Hospital Pract. Res., 2: 47-53.
  16. Yin, S.Y., K.K. Huang, J.I. Shieh, Y.H. Liu and H.H. Wu, 2016. Telehealth services evaluation: A combination of SERVQUAL model and importance-performance analysis. Quality Quantity, 50: 751-766.
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  17. Weng, S.J., D. Gotcher, H.H. Wu, Y.Y. Xu, C.W. Yang and L.S. Lai, 2016. Cloud image data center for healthcare network in Taiwan. J. Med. Syst., Vol. 40. 10.1007%2Fs10916-016-0430-8.
    CrossRef  |  
  18. Shieh, J.I., H.H. Wu and K.K. Huang, 2016. Identifying key factors of medical service quality by a modified DEMATEL method based on total sensitivity analysis. J. Med. Imaging Health Inform., 6: 1844-1849.
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  19. Shieh, J.I. and H.H. Wu, 2016. Measures of consistency for dematel method. Commun. Stat. Simulation Comput., 45: 781-790.
    CrossRef  |  Direct Link  |  
  20. Lu, A.W., Y.H. Chang and H.H. Wu, 2016. A case study of analyzing retailers' perceptions of service by multivariate analysis of variance and importance-performance analysis. J. Econ. Bus. Manage., 4: 258-265.
  21. Liu, Y.H., K.Y. Kou, H.H. Wu and Y.C. Nian, 2016. Using classification and regression tree in analyzing motor vehicle traffic accidents. Applied Math. Inform. Sci., 10: 639-646.
  22. Lee, Y.C., W.C. Hsu, H.H. Wu, W.L. Hsieh, S.J. Weng and C.H. Huang, 2016. The development of the job satisfaction scale for hospital staff in Taiwan. Int. J. Manage. Econ. Soc. Sci., 5: 1-13.
    Direct Link  |  
  23. Lee, Y.C., S.J. Weng, C.H. Huang, W.L. Hsieh, L.P. Hsieh and H.H. Wu, 2016. A longitudinal study of identifying critical factors of patient safety culture in Taiwan. J. Test. Evaluation, 45: 1029-1044.
  24. Lee, Y.C., S.C. Huang, C.H. Huang and H.H. Wu, 2016. A new approach to identify high burnout medical staffs by kernel k-means cluster analysis in a regional teaching hospital in Taiwan. INQUIRY: J. Health Care Organiz. Provision Financing, Vol. 53. 10.1177/0046958016679306.
    CrossRef  |  
  25. Lee, Y.C., H.H. Wu, S.J. Weng, Y.C. Huang, W.L. Hsieh and C.H. Huang, 2016. Application of hospital information systems-construction of an incident reporting system. TEM J., 5: 530-537.
    Direct Link  |  
  26. Lee, Y.C., C.H. Huang, S.J. Weng, W.L. Hsieh and H.H. Wu, 2016. Analyzing emotional exhaustion from viewpoints of physicians and nurses-A case of a regional teaching hospital. TEM J., 5: 231-235.
    Direct Link  |  
  27. Lee, Y.C., C.H. Huang, C.Y. Hsu and H.H. Wu, 2016. A longitudinal study of assessing the patient safety culture from nurses' viewpoints based on the safety attitudes questionnaire in Taiwan. Int. J. Innov. Manage. Technol., 7: 266-271.
  28. Lee, Y.C., C.H. Huang and H.H. Wu, 2016. A case study of using importance-agreement analysis to analyze patient safety culture based on the safety attitudes questionnaire in Taiwan. Int. J. Innov. Manage. Technol., 7: 213-218.
    Direct Link  |  
  29. Lai, L.S., Y.Y. Xu, S.J. Weng, C.W. Yang, C.H. Wen, Y.H. Liu and H.H. Wu, 2016. The development and implementation of a Cloud-based mobile nursing information system at taichung veterans general hospital. J. Med. Imaging Health Inform., 6: 349-357.
    CrossRef  |  
  30. Kou, K.Y. and H.H. Wu, 2016. Assessing emotional exhaustion of police officers in taiwan by multivariate analysis of variance. Tem J. Technol. Educ. Manage. Inform., 5: 347-352.
    Direct Link  |  
  31. Yin, S.Y., K.K. Huang, J.I. Shieh, Y.H.Liu and H.H. Wu, 2015. Telehealth services evaluation: a combination of SERVQUAL model and importance-performance analysis. Qual. Quantity, .
  32. Wu, H.H. and S.Y. Chang, 2015. A case study of using DEMATEL method to identify critical factors in green supply chain management. Appl. Math. Comput., 256: 394-403.
  33. Wu, H.H. and C.J. Hung, 2015. Diversification performance evaluation of post offices in taiwan from customers’ viewpoints. J. Stat. Manage. Syst., 18: 263-287.
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  34. Tang, Y.T., J.O. Stanworth, W.T. Chen, S.W. Huang and H.H. Wu, 2015. Toward a measure of Chinese hypermarket retail service quality. Total Quality Manage. Bus. Excellence, 26: 327-338.
    CrossRef  |  Direct Link  |  
  35. Lee, Y.C., S.J. Weng, L.P. Hsieh and H.H. Wu, 2015. Identifying critical dimensions of the Chinese version of hospital survey on patient safety culture in Taiwan from a systematic viewpoint. J. Med. Imag. Health Inform., 5: 1420-1428.
    CrossRef  |  Direct Link  |  
  36. Lee, Y.C., S.J. Weng, J.O. Stanworth, L.P. Hsieh and H.H. Wu, 2015. Identifying critical dimensions and causal relationships of patient safety culture in Taiwan. J. Med. Imag. Health Inform., 5: 995-1000.
    CrossRef  |  Direct Link  |  
  37. Lee, Y.C., H.H. Wu, W.L. Hsieh, S.J. Weng, L.P. Hsieh and C.H. Huang, 2015. Applying importance-performance analysis to patient safety culture. Int. J. Health Care Quality Assurance, 28: 826-840.
    CrossRef  |  Direct Link  |  
  38. Lee, Y.C., H.H. Wu, W.L. Hsieh, S.J. Weng and C.H. Huang, 2015. Assessing patient safety culture in healthcare organizations: A case of applying importance-performance analysis. Applied Sci. Manage. Res., 2: 83-91.
    CrossRef  |  Direct Link  |  
  39. Lee, Y. C., S.J. Weng, L.P. Hsieh and H.H. Wu, 2015. Identifying critical dimensions of the chinese version of hospital survey on patient safety culture in taiwan from a systematic viewpoint. J. M. Imaging Health Inf., .
  40. Chou, Y., P.S. Chang, C.Y. Yeh and H.H. Wu, 2015. A case study of evaluating the effectiveness of oral health education program implementation. J. Stat. Manage. Syst., 18: 251-261.
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  41. Wu, H.H., S.Y. Lin, and C.W. Liu, 2014. Analyzing patients' values by applying cluster analysis and lrfm model in a pediatric dental clinic in Taiwan. Sci. World J., .
  42. Wu, H.H., H.W. Hsueh, and C.H. Tsai, 2014. Analyzing service process satisfaction of a tourism factory by multivariate analysis of variance - A case of brand's health museum. Tech. Technol. Edu. Manage., 9: 402-409.
  43. Wu, H.H. and C.R. Hung, 2014. Diversification performance evaluation of post offices in taiwan from customers' viewpoints. J. Stat. Manage. Syst., .
  44. Wei, L.Y., C.H. Cheng, and H.H. Wu, 2014. A hybrid ANFIS based on n-period moving average model to forecast TAIEX stock. Appl. Soft Comput., 19: 86-92.
  45. Tsai, C.H., H.H. Wu, and S.J. Weng, 2014. Comparison of various formulae for estimating low-density lipoprotein cholesterol by a combination of ages and gender in taiwanese adults. BMC Cardiovasc. Disorders, .
  46. Shieh, J.I, H.H. Wu, and H.C. Liu, 2014. Analysis of the threshold values of semantic structure analysis in identifying causal relationships. Commun. Stat. Simul. Comput., 43: 1543-1551.
  47. Liu, Y.H., Y.J. Chen, H.H. Wu, T.Y. Wang and F.J. Tsai, 2014. Single nucleotide polymorphisms at the PRR3, ABCF1 and GNL1 genes in the HLA class I region are associated with Graves' ophthalmopathy in a gender-dependent manner. Ophthalmology, 121: 2033-2039.
  48. Lee, Y.C., C.H. Huang, S.J. Weng, L.P. Hsieh, and H.H. Wu, 2014. Identifying critical factors of patient safety culture' A case of a regional hospital in Taiwan. Int. J. Innovation, Manage. Technol., 5: 183-188.
  49. Lee, Y. C., S.J. Weng, L.P. Hsieh and H.H. Wu, 2014. Identifying critical dimensions and causal relationships of patient safety culture in Taiwan. J. M. Imaging Health Inf., .
  50. Chou, Y, P. Chang, C. Yeh, and H.H. Wu, 2014. A case study of evaluating the effectiveness of oral health education program implementation. J. Stat. Manage. Syst., .
  51. Chen, H.K., S.P. Lin, T.D. Lin, and H.H. Wu, 2014. Analysis of critical evaluation factors of the ewps scale for boundary-spanners using DEMATEL. J. Qual., 21: 73-90.
  52. Zhang, X., J.T. Wei, and H.H. Wu, 2013. Forced financial information restatement and management turnover: Market discipline and large family shareholders' intervention in an emerging economy. Asia Pac. J. Manage., 30: 1005-1029.
  53. Wu, H.H., J.I Shieh, and Y.M. Lu, 2013. An integrated framework of refined kano's and kano-ckm models in classifying customer requirements. J. Stat. Manage. Syst., 16: 349-362.
  54. Wei, J.T., M.C. Lee, H.K. Chen, and H.H. Wu, 2013. Service marketing strategies for the hairdressing industry: an application of data mining techniques. Expert Syst. App., 40: 7513-7518.
  55. Tang, Y.T., J.O. Stanworth, W.T. Chen, S.W. Huang, and H.H. Wu, 2013. Toward a measure of chinese hypermarket retail service quality. Total Qual. Manage. Bus. Excellence, .
  56. Shieh, J.I, H.K. Chen, and H.H. Wu, 2013. A case study of applying fuzzy dematel method to evaluate performance criteria of employment service outreach program. Int. J. Indus. Eng., 20: 532-545.
  57. Shieh, J.I and H.H. Wu, 2013. Measures of consistency for DEMATEL method. Commun. Stat. Simul. Comput., .
  58. Lai, H.J. and H.H. Wu, 2013. Using refined kano's model and anova technique in evaluating kaohsiung rapid transit system service quality. J. Inf. Optim. Sci., 34: 201-224.
  59. Chen, Y.C., C.H. Tsai, Y.J. Peng and H.H. Wu, 2013. A case study of evaluating service process satisfaction of brand's health museum by analysis of variance. J. Convergence Inf. Technol., 8: 929-937.
  60. Wu, H.H., R.G. Chung, M.R. Huang and H.K. Chen, 2012. Identifying causal relations of performance criteria of employment service outreach program by DEMATEL method. J. Inf. Optim. Sci., 33: 447-459.
  61. Wu, H.H. and Y.N. Tsai, 2012. Using AHP to evaluate the criteria of auto spare parts Industry. Qual. Quantity, 46: 359-364.
  62. Wu, H.H. and Y.N. Tsai, 2012. An integrated approach of AHP and DEMATEL methods in evaluating the criteria of auto spare parts industry. Int. J. Syst. Sci., 43: 2114-2124.
  63. Wu, H.H. and S.M. Hsieh, 2012. Using importance-performance analysis in orthopedic department to evaluate service quality. Int. J. Manage. Decis. Making, 12: 50-68.
  64. Wei, J.T., S.Y. Lin, C.C. Weng and H.H. Wu, 2012. A case study of applying lrfm model in market segmentation of a children's dental clinic. Expert Syst. Appl., 39: 5529-5533.
  65. Kou, K.Y., J.T. Wei, H.H. Wu and Y.H. Liu, 2012. Using classification and regression tree in forecasting injury severity of intoxicated driving cases in Taiwan. Appl. Mech. Mater., 45: 349-353.
  66. Wu, H.H. and Y.N. Tsai, 2011. A DEMATEL method to evaluate the causal relations among the criteria in auto spare parts industry. Appl. Math. Comput., 218: 2334-2342.
  67. Wei, L.Y., C.H. Cheng and H.H. Wu, 2011. Fusion ANFIS model based on AR for forecasting EPS of leading industries. Int. J. Innov. Comput. Info. Cont., 7: 5445-5458..
  68. Wei, J.T., K.Y. Kou, J.S. Lin and H.H. Wu, 2011. Using feature selection in identifying critical factors of injury severity. J. Inf. Optim. Sci., 32: 1341-1352.
  69. Shieh, J.I. and H.H. Wu, 2011. Applying information-based methods in importance-performance analysis when the information of importance is unavailable. Qual. Quantity, 45: 545-557.
  70. Lai, H.J. and H.H. Wu, 2011. A case study of applying Kano's model and ANOVA technique in evaluating service quality. Inf. Technol. J., 10: 89-97.
  71. Kao, Y.T., H.H. Wu, H.K. Chen and E.C. Chang, 2011. A case study of applying LRFM model and clustering techniques to evaluate customer values. J. Stat. Manage. Syst., 14: 267-276.
  72. Wu, H.H., Y.T. Tang and J.W. Shyu, 2010. An integrated approach of kano's model and importance-performance analysis in identifying key success factors. Afr. J. Bus. Manage., 4: 3238-3250.
  73. Wu, H.H., Y.T. Tang and J.W. Shyu, 2010. A case of applying importance-performance analysis in identifying key success factors to develop marketing strategies. Qual. Quantity, 44: 1207-1218.
  74. Wu, H.H., J.I. Shieh, Y. Li and H.K. Chen, 2010. A combination of AHP and DEMATEL in evaluating the criteria of employment service outreach program personnel. Inform. Technol. J., 9: 569-575.
    CrossRef  |  
  75. Wu, H.H., H.K. Chen and J.I. Shieh, 2010. Evaluating performance criteria of Employment Service Outreach Program personnel by DEMATEL method. Expert Syst. Appl., 37: 5219-5223.
    CrossRef  |  
  76. Wu, H.H., 2010. A target costing technique for considering non-normal process data. J. Stat. Manage. Syst., 13: 77-87.
  77. Wu, H.H. and J.I. Shieh, 2010. Quantifying uncertainty in applying importance-performance analysis. Qual. Quantity, 44: 997-1003.
  78. Wu, H.H. and J.I. Shieh, 2010. Applying repertory grids technique for knowledge elicitation in quality function deployment. Qual. Quantity, 44: 1139-1149.
  79. Wei, J.T., S.Y. Lin and H.H. Wu, 2010. A review of the application of RFM model. Afr. J. Bus. Manage., 4: 4199-4206.
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  80. Shieh, J.I., H.H. Wu and K.K. Huang, 2010. A dual importance diagram approach to evaluate service quality. Inform. Technol. J., 9: 659-665.
    CrossRef  |  
  81. Shieh, J.I., H.H. Wu and K.K. Huang, 2010. A DEMATEL method in identifying key success factors of hospital service quality. Knowledge-Based Syst., 23: 277-282.
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  82. Liu, Y.H., R.H. Chen, H.H. Wu, W.L. Liao, W.C. Chen, Y. Tsai, C.H. Tsai, L. Wan and F.J. Tsai, 2010. Association of Interleukin-1 beta (IL1B) polymorphisms with grave's ophthalmopathy in Taiwan Chinese patients. Invest. Ophthalmol. Visual Sci., 51: 6238-6246.
  83. Liu, S.C., H.H. Wu and H.K. Chen, 2010. Improving organizational performance by a quality control circle: A case of medication improvement team at a hospital in Taiwan. Inform. Technol. J., 9: 692-697.
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  84. Chang, R.D., J.T. Wei, H.H. Wu and C.C. Teng, 2010. Restatements, family ownership and the forced turnover of related parties of financial statements. Afr. J. Bus. Manage., 4: 2705-2717.
  85. Chang, E.C., H.C. Huang and H.H. Wu, 2010. Using K-Means method and spectral clustering technique in an outfitter's value analysis. Qual. Quantity, 44: 807-815.